Frequently Ask Questions

Here, we aim to address the most common questions you might have.                  Browse through the topics below to find quick answers to your inquiries.

 

Trading Account

How Do I open Account with Juno Markets?

To open an account, visit the Juno Markets website, click on the “Open an account” option, and follow the guided steps to complete the registration process.

What account types does Juno Markets offer?

Juno Markets provides STP, ECN, each designed to cater to different trader needs and preferences.

The minimum lot of each trading order

The minimum lot for opening order for STP account is 0.01 lot;ECN account is 0.01 lot.

What leverage do you offer?

For STP is 1000:1 ; ECN is 500:1 

What kind of verification ID can I use?

Required documents are proof of ID and proof address . Accepted forms of ID include a national ID, passport, or any other government-issued identification. For proof of address, you can use a bank statement, credit card statement, mortgage or lease agreement, or utility bills, provided they are dated within the last six months.

How can I get my account verified if I can't upload my documents?

If you’re unable to upload your documents, send an email with a picture of your ID card to [email protected], and we will verify your account within 2 working days.

How can I change my dashboard password?

To change your dashboard password, go to “Settings,” then “My Account,” and click “Change Password.” Insert your old password and new password, then confirm to change the password.

What does the maximum number of trading accounts one can create in Juno Markets?

You can create and manage up to 10 trading accounts with Juno Markets.

What is a margin call, and how does it work?

A margin call occurs when your account balance falls below the required margin level to sustain your open positions. Brokers will request additional funds to cover the potential losses. If you don’t meet the margin call, your broker may close out your positions. Juno Markets Margin call level is 100% 

Does Juno Markets provide access to a demo account?

Yes, Juno Markets offers demo accounts, allowing traders to practice and familiarize themselves with the platform and trading strategies without using real money. However, you have to open live trading account, after registration complete you can open a demo account in you “Traders room” dashboard . Go to “Open New Account” and choose “Open Demo Account” . For Demo account, we offer ECN & STP accounts with default balance of $500,000

Where can I download MetaTrader 4 Platform??

You can download our MT4 platform for all devices in here https://www.junomarkets.com/metatrader-4/

Deposit & Withdrawal

What are the minimum deposit requirements?

The minimum deposit is $25

How long do deposits usually take to be credited to MT4 account after making deposit?

Deposits are usually processed immediately, but the time they take to appear in your account can depend on the efficiency of the bank and third-party partners involved. Investors should keep in mind the possibility of fluctuating account balances, make deposits well in advance, and practice strong risk management in their investment strategies.

What should I do if my deposit hasn't reflected in my trading account, but the deduction has been made from my bank account?

If your deposit hasn’t appeared in your trading account, but the amount has been deducted from your bank account, send an email with proof of your deposit information along with your MT4 number account to [email protected], and we will rectify it immediately.

How do I make a withdrawal from my trading account?

To make a withdrawal, navigate to the ‘Fund Management’ section on your Juno Markets dashboard and select ‘Withdrawal’. Choose your trading account or wallet, select your payment method, and proceed to submit your withdrawal request.

What is the minimum withdrawal requirements?

Minimum withdrawal is $15

Products

What is Metal?

Precious metals’ performance is a general indication of larger economic conditions such as inflation and global risk. Metals such as gold, silver, and platinum are valued by many investors as a hedge against inflation or a safe haven in times of economic instability.

Get leverage up to 500:1  and minimum trade size is 0.01 lots.

What is Energy?

Energy prices tend to fluctuate based on seasons and economic cycles. Juno Markets offers spot pricing for US Crude and UK Brent oil with no expiration dates. This means your positions remain open until you decide to close them. Flexible trade size allows for positions of as little as 10 barrels of oil.

What is Indices?

A stock index is a performance measurement of a basket of stocks within that index. A change in any underlying stock will reflect in the price of the index. Indices allow traders to take a wider view of a sector’s performance instead of having to choose individual shares. 11 of the world’s largest & most liquid stock indices. Standard leverage for all CFD instruments is 200:1 for all accounts

What is Forex?

Forex (or FX) is short for Foreign Exchange. Forex trading or currency trading means buying and selling the world’s currencies. It is a global, decentralized financial market, boasting volumes of around $6 trillion per day. 75+ currency pairs available for trade. Get leverage up to 1000:1

Can I trade forex 24/7?

Yes, the forex market operates 24 hours a day, five days a week due to its global nature. However, trading activity varies throughout the day, with the highest volatility during overlap periods of major financial centres like London, New York, and Tokyo.

Are there any restrictions on trading strategies with Juno Markets?

Forex brokers often have policies regarding trading strategies. Some may restrict or discourage scalping or hedging, while others allow a wide range of strategies. But with Juno Markets, there are no restrictions on trading strategies.

Is Juno Markets suitable for day trading or long-term investing?

Juno Markets can be used for both day trading and long-term investing, depending on your trading style and strategy. Different account types and asset offerings cater to various trading approaches.

Trading Platform

What trading platforms does Juno Markets offer?

Juno Markets provides access to the MetaTrader 4 (MT4) trading platform, a popular choice for forex traders. MT4 offers a range of tools for technical analysis and automated trading.

Can I use Expert Advisors (EAs) on Juno Markets' MetaTrader 4 platform?

Yes, Juno Markets supports the use of Expert Advisors (EAs) on the MetaTrader 4 platform, allowing for automated trading strategies.

Is Juno Markets a regulated brokerage?

Absolutely, Juno Markets is a fully regulated brokerage. We hold a principal’s license for dealing in securities under license number 40099, issued by the Vanuatu Financial Services Commission (VFSC). Additionally, we are authorized by the Australian Securities and Investments Commission (ASIC) under Australian Financial Services Licence number 540205, further demonstrating our commitment to regulatory compliance and financial security.

Trading Platform

What is PAMM/MAMM?

The PAMM (Percentage Allocation Management Module) system allows money managers to manage multiple accounts through a single master account, ensuring efficient trading and management.

What features does the Juno Markets PAMM system offer?

It features a user-friendly interface, instant subscription and unsubscription, partial withdrawal options for investors, automated performance and fee calculations, and 100% allocation accuracy.

What types of accounts are available in the Juno Markets PAMM system?

The PAMM system offers two types of accounts: Master accounts for traders managing funds and Investor accounts for those investing in the strategies of the masters.

How can I become a Master in the PAMM system?

Existing clients interested in becoming a Master should contact their sales representative at Juno Markets to request a strategy account.

How can I become an Investor in the PAMM system?

New clients need to register an account at Juno Markets. After registration, you can log in at mam.junoportal.com using your MT4 account number to start investing. Existing clients can simply log in with their account details to begin investing.